Artemis Fresh Mix Maximal Dog (Dry)

Share

Rating: ★★★★★

Artemis Fresh Mix Maximal Dog Food receives the Advisor’s highest rating of five stars.

The Artemis Fresh Mix product line includes eight dry dog foods which have been covered as a group in a previous review.

However, Artemis Fresh Mix Maximal Dog is such an outstanding product we have elected to cover it here in its own special report.

Artemis Fresh Mix Maximal Dog

Dry Dog Food

Estimated Dry Matter Nutrient Content

Protein = 47% | Fat = 24% | Carbs = 21%

Ingredients: Chicken meal, potatoes, chicken fat (preserved with mixed tocopherols), chicken, flavor enhancer, tomato pomace, natural mixed tocopherols, choline chloride, dried chicory root, dried skim milk, kelp, carrots, apples, tomatoes, blueberries, spinach, cranberries, rosemary extract, parsley flake, pea powder, green tea extract, barley grass extract, l-carnitine, Enterococcus faecieum, Lactobacillus casei, Lactobacillus acidophilus, Saccharomyces cerevesiae fermentation solubles, dried Aspergillus oryzae fermentation extract, vitamin E supplement, iron proteinate, zinc proteinate, copper proteinate, ferrous sulfate, zinc sulfate, copper sulfate, potassium iodide, thiamine mononitrate, manganese proteinate, manganous oxide, ascorbic acid, vitamin A supplement, biotin, calcium pantothenate, manganese sulfate, sodium selenite, pyridoxine hydrochloride (vitamin B6), vitamin B12 supplement, riboflavin, vitamin D supplement, folic acid

Fiber (estimated dry matter content) = 3.3%

Red items when present indicate controversial ingredients

Estimated Nutrient Content
MethodProteinFatCarbs
Guaranteed Analysis42%22%NA
Dry Matter Basis47%24%21%
Calorie Weighted Basis37%47%17%

The first ingredient in this dog food is chicken meal. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken.

The second item lists potato. Assuming they’re whole, potatoes are a good source of digestible carbohydrates and other healthy nutrients.

The third ingredient is chicken fat. Chicken fat is obtained from rendering chicken… a process similar to making soup in which the fat itself is skimmed from the surface of the liquid.

Chicken fat is high in linoleic acid… an omega-6 fatty acid essential for life. Though it doesn’t sound very appetizing, chicken fat is a quality ingredient.

The fourth ingredient is chicken. Although it is a quality item, raw chicken contains about 80% water. After cooking, most of that moisture is lost… reducing the meat content to just a fraction of its original weight.

After processing, this item would probably occupy a lower position on the list.

Following the flavor enhancer, we find tomato pomace. Tomato pomace is a controversial ingredient… a by-product remaining after processing tomatoes into juice, soup and ketchup.

Many praise tomato pomace for its high fiber and nutrient content… while others scorn it as a cheap pet food filler.

Just the same, there’s probably not enough tomato pomace here to make much of a difference.

From here, the list goes on to include a number of other items.

But to be realistic, ingredients located this far down the list (other than nutritional supplements) are not likely to affect the overall rating of this product.

With two notable exceptions

First, the manufacturer appears to have applied friendly bacteria to the surface of the kibble after cooking. These special probiotics are used to enhance a dog’s digestive and immune functions.

And lastly, this food also contains chelated mineralsminerals that have been chemically attached to protein. This makes them easier to absorb. Chelated minerals are usually found in better dog foods.

Artemis Fresh Mix Maximal Dog
The Bottom Line

Artemis Fresh Mix Maximal Dog stands alone compared to its other quality kibble litter mates. This grain-free recipe is notable for its simplicity… and the quality of its ingredients, too

But ingredient quality by itself cannot tell the whole story. We still need to estimate the product’s meat content before determining a final rating.

The dashboard displays a dry matter protein reading of 47%, a fat level of 24% and estimated carbohydrates of about 21%.

High protein. High fat. And low carbohydrates when compared to a typical dry dog food.

With no sign of any plant-based protein boosters, this looks like the profile of a kibble containing an unusually generous amount of meat. Meat-based products like this are truly rare amongst kibbles.

Those looking to mimic a dog’s natural ancestral diet (and yet still desiring convenience) will find Artemis Fresh Mix Maximal Dog an excellent choice.

Bottom line?

Artemis Fresh Mix Maximal Dog is a grain-free kibble using an abundance of chicken meal as its main source of animal protein… thus earning the brand five stars.

Enthusiastically recommended.

To learn more about grain free feeding and to see a list of our favorites, be sure to visit our article, “Best Grain Free Dog Foods“.

A Final Word

This review is designed to help you make a more informed decision when buying dog food. However, our rating system is not intended to suggest feeding a particular product will result in specific health benefits for your pet.

For a better understanding of how we analyzed this product, please be sure to read our article, “The Problem with Dog Food Reviews

Remember, no dog food can possibly be appropriate for every life stage, lifestyle or health condition. So, choose wisely. And when in doubt consult a veterinarian for help.

Have an opinion about this dog food… or maybe the review itself? Please know… we welcome your comments.

Notes and Updates

03/26/2010 Original review
10/26/2010 Review updated
10/26/2010 Last Update

Dog Food Advisor IconThe Dog Food Advisor publishes independent reviews to help pet owners make better choices when shopping for dog food.


  • PoochDad

    Has anyone heard if Artemis has plans to quit using Diamond? I know Solid Gold dropped them after this recall. Just curious.

  • Guest

    Give the dog weed.

  • Cindy P

    My Bassett has glaucoma and I would like to find a good dog food for him that will reduce the chance of any swelling in his eyes.  Any suggestions?

  • Mba3is

    i am thinking change my dogs food and give them artemis fresh mix, my dogs are medioum bread but they are not training enough avery day, do you think artemis due to high level of protein will be but for them?

  • Gordon

    Yeah, Shameless and Michelle – I think Terri just meant to write Feb 12 and not Feb 11.

    Michelle – I am 1000% adamant I won’t be spending 1 more cent on anything that will go toward the wealth of Dr. B, and like you and I, most people wouldn’t stay someone’s customer after being told to…..well it’s already said, so no need to repeat it’s inference, lol.

  • Michelle

    Gordon, I wouldn’t buy the Artemis- it expired 6 months ago! LOL. Also, if someone from a company told me to f-off, I would never buy their food again.

  • ShamelessRawFoodie

    Yeh Gordon, My eyes hurt LOL!
    Assuming Terri’s lastest email has a wrong date, which seems bizarre that they wouldn’t have proofread it: “Judith has actually sent me some Artemis Maximal 6.8kg with an Expiry Date of Feb, 2011. Please let me know if you would like it.”
    FEB 2011 ??

  • Gordon

    The following was submitted by web form to Artemis US website on 4-8-11 (Aussie date format). It was a tad tough but I felt warranted at the time. Also I couldn’t be bothered explaining that my cousin, Robert, asked the 3 questions to their rep Vet with one response only, so I just made out it was me to simplify things.

    “Dear Sir/Madam,

    I’m from Australia and believe you provide the Melbourne Artemis importer with your older dated bags, because of the ones that don’t sell quick enough in the USA. Just so you know, we Australians, are not second rate customers or people.

    I am not getting the customer service from the Melbourne importer and a Sydney retailer, as my simple request to acquire a longer dated bag of Artemis Maximal of say at least 7 months ahead of the ‘Best Before Date’. I’m sure if I was living in California for example, that I’d be able to buy a long dated one.

    I brought up my concern about my Jack Russell’s recent double stool amounts because of narrowing down the cause to be the fats in your kibble becoming rancid! Melbourne or the Sydney retailer really couldn’t care less of my concern. No response from Melbourne and an unacceptable response received from the Sydney retailer concerned.

    The Sydney retailer keeps telling me that Artemis is turning over quite quickly and that it’s a good seller. I’d expect them to keep up such a facade, to project success. That’s business, but is it business to provide a lack of concern or lack of customer service?

    And so I strongly believe, that if they were actually turning over the product quickly, I would then be privy to longer dated bags as the shorter dated ones are going out the door quickly. Or yous are just not supplying longer dated ones because we Aussies are second rate? See what I mean?

    At any rate, I can forward you the emails of my correspondence to prove my legitimate concern if yous desired, but I doubt I’ll get a response from yous, just like I don’t get a response when asking your contracted Diamond Pet Vet consultant, Dr. Melissa Brookshire, questions, or I have to threat to boycott Artemis before getting one out of 3 responses answered.

    Just so you know, there’s another Sydney retailer who stated that ever since Canidae became available in Australia, June last year, sales of Artemis stalled, and Canidae took off.
    Especially in the greyhound industry. I personally don’t like Canidae because of the higher carb content for my dogs, so I wouldn’t buy that which is also made by Diamond Pet.

    Also, just so you know, I speak on Australian forums and have some influence, and will be advertising my poor experiences with Artemis customer service and the fact that its Artemis’s way or the highway in relation to me not being able to get a longer dated bag. Well, for your info, its customers that keep your existence. This customer along with my neighbours, family and friends as well as any other forum fellow commenter that I have a good rapport with,
    won’t be buying anything Artemis.

    Can you see how dumb poor customer service is? Good luck, but no more Artemis for my dogs! And also I will be posting comments on sites that are set up for people to vent their
    experiences and feedback on businesses. Guess what I’ll be posting about Artemis?

    Yours truly,
    Gordon”

    About 12 hours or even more later, still on the same date, the Melbourne importer ended up getting back to me, of email at 9.35pm AEST, as follows:-

    “Hello Gordon,
    Sorry for the delayed response. We do have stock of the Maximal 6.8kg that
    has a best before of Feb 12. We have only just started on this batch and as
    you know the previous batches had date of October 11. It is not (XXXXXXXXXXXXXXXX)’s fault at all that they received October stock as we obviously
    distribute the shortest dated stock first.
    My concern though Gordon is the length of time it is taking you to go
    through a bag of food. You say you bought a 13.6kg bag in February, 6 months
    is a very long time to have an opened bag and it is quite possible that the
    fats have become rancid due to the fact it has been opened for so long. As
    you say, you have 2 small dogs and mix a variety of other foods with this so
    perhaps the 1.8kg would suit you better. How are you storing the food? I
    really do suggest only buying a bag that you expect to go through in approx
    2 months so as to ensure the freshness of it AFTER it is opened. The food
    that has a best before date of Feb 12 is very likely to deteriorate before
    this date too if opened now. On the other hand if you had a bag that was
    dated October 11 and opened it in October but went through it in 2 months it
    would be fine if stored correctly.
    Let me know which size would suit and your full delivery address and I can
    then send you an invoice. The 1.8kg has a best before of Feb 12 also.

    Kind regards,
    Judith”

    I’ve not responded to this email because my mind was made up, but due to finding out just how long a 13.6kg bag can last with my JRT, with the fact that I alternate with other foods and the fact that my TT was only recently weened off Artemis Puppy and onto this one and the other foods, showed me that I really need a 6.8kg bag of the longest date possible.

    Anyway, the following was sent to me by the Melbourne importer 5 days later (yesterday AEST – 9-8-11 at 9.27am):-

    “Dear Gordon,
    I have this morning received an email from Artemis in the USA regarding your
    email sent to them. I am forwarding the reply I sent you the other day as it
    would appear perhaps you did not get it. Also Pets on the Park did put an
    order in the other day specifically asking for the Feb 12 dated Maximal for
    you. We are all trying to help you Gordon and it is a shame you feel so
    bitter about Artemis now. It is entirely your choice what you feed your dogs
    and I wish you the best with whichever food you choose to replace Artemis.

    Kind regards,
    Judith”

    The irony is that I did receive Judith’s email of which came 12 or more hours after I’d emailed the US. Also Terri, the retailer, told me “Sorry”, and never said, Ok we’ll try and get you a longer dated bag, but all of a sudden “We are all trying to help you Gordon……” stated in the above quoted email.

    Then the same day (Afternoon at 2.39pm AEST) I received the following email from the retailer:-

    “Hi Gordon,

    Judith has actually sent me some Artemis Maximal 6.8kg with an Expiry Date
    of Feb, 2011. Please let me know if you would like it.

    Kind regards,

    Terri”

    So 9 or 10 days earlier, they couldn’t do that, and stated “Sorry”, but now they can?

    Anyway, I haven’t responded yet to neither email, and have not received a direct response from my email to the US Artemis. But then I figure they responded via getting Melbourne to get back to me at 9.35pm on 4-8-11 AEST as already quoted above. And Melbourne seemed to have pretended that they just received that forwarded email from the US to them yesterday, or so the impression.

    At any rate, they have nothing to fear as far as me bad mouthing them on consumer complaint feedback sites, as I’ll give them the benefit of the doubt. But I think I’ll stick to my own self promise of making no further Artemis purchases. However as far as BARF and Dr. ‘Moir’ goes, there’s is no “benefit of the doubt” circumstance when being told to “f*** off” in blatant terms.

    Anyway, the moral and theme of the story is customer service and Quality Assurance. Shameless, remember, you asked me to post the latest, so I have. If your eyes hurt (as in too much reading) don’t blame me, lol.

  • Gordon

    OK Shameless. I’ll copy and paste it on here shortly.

  • ShamelessRawFoodie

    Gordon – YES, I’m interested: On Brothers thread you wrote “If anyone’s interested, let me know and I’ll post additional correspondence to what I’ve already posted under Artemis Maximal thread.” I always like to know The Rest Of The Story.

  • melissa

    I have to agree on the freshness dates. Even though we use a lot of “product” here, I would not accept something so “old” in the production lifespan. I see you can get Nutro Natural Choice, but not the grain free version? I have been feeding that(GF version) to two dogs-one with allergy issues and the other with “kibble size” requirements. The one with allergies did well on it(now on acana) and the one with “kibble size requirements” has developed minor hot spots and lick discoloration issues for the first time in his life. I am returning the bag due to this and the shortdated (Imo) lifespan of it which is 4-5 mths as of now. The “kibble size” requirement dog I put on Acana this week and so far he seems to be able to eat it without issue, so keeping fingers crossed. Sigh

  • ShamelessRawFoodie

    Sandi – Definitely wouldn’t feed Addiction – their entire formula line is high-carb, even their raw.

  • Gordon

    Yeah, home cooking is OK, but IMO, home prepared raw formulations is even better. But also, Home cooking is better than any kibble brand if done correctly and balanced appropriately re protein to fat to carb ratio.

    I’m not fussed. Whilst it beggars belief in how complaisant some businesses are in their lack of customer service, and denial of a reasonable request, it is beyond my comprehension that such businesses are obviously happy to lose money. Unbelievable!

    But unfortunately, regardless of what you Americans may have heard from Oprah in her recent visit down under, this country is amongst the worst in the world when it comes to good old fashioned customer service. People just don’t care! Retailers are suffering and yet customer service hasn;t improved. Retailers are closing down in large spades and all is not as well as it might be portrayed to other countries. And whilst our economy is in better shape than yours at the moment, and we don’t have a massive debt owing to China, we still have our problems. And the gap between the rich and poor is still getting bigger.

  • http://www.whosyourvet.com Sandi

    “There is an Australian commercial holistic version called Black Hawk, but this still contains grains of which I’m against for my dogs. Otherwise it contains an otherwise quality and named meat based ingredients list if I recall correctly”

    Why don’t you give them a call and request a grain-free formula and convince them it’s benefical for a dog to be without grains. They can only profit by your request. I once called a mfgr. & pointed out his ingredients are not good for dogs with cancer. They eventually came up with another product. Remember, without a voice there is no change. I think pet food companies are more open now to listen to the consumer. It’s our money and we’re paying their salary. Without us, they wouldn’t have a company. Like you stated before, they didn’t just loose one customer, but will lose many others since you will no longer recommend that brand to your friends/family. The idiot that called me paranoid not only lost me as a potential customer, but my girlfriend dropped their line and won’t do business with them.

    Have you looked into Addiction? This is just my opinion, but I think home cooking is the way to go if you have the time and $$$.

  • Gordon

    Yes there are. But they’re all mostly the big mainstream conglomerate companies that make the Aussie versions of their formulas like Purina, Mars, Iam, Hills, P&G etc in Australia, with sometimes, even poorer ingredients list version than that of their US and Canadian counterparts. Not to mention that they’re all full of grains and high carbs. Other then that, we do have some local only provided food like V.I.P. formulated meats and veggie combos. But next to BARF, they fail in quality comparison. There is an Australian commercial holistic version called Black Hawk, but this still contains grains of which I’m against for my dogs. Otherwise it contains an otherwise quality and named meat based ingredients list if I recall correctly. We do also get the Holistic Blend brand and Nutro Natural Choice, as well as Eagle Pack and Eukananba etc, but these all still contain grains to some degree.

    Well anyway, in addition to sticking with EB, and soon to formulate my own BARF type meals, I’m considering the extra expense and may acquire New Zealand’s ZiwiPeak brand, of which I always though on paper, looks pretty damn good. I’d get it from bowhouse.com.au from Bondi (Which is just south of Mosman, and who are the official ZiwiPeak importers for Australia. And in my 2 ever sent emails to them in past, I have to say, their customer service has been excellent with mostly same day response.

    So I do have other choices….just not as much as you Americans. But then when you consider 309 mill people as opposed to 22 mill, it’s not surprising that there would be more choices and competition in your country than there is in Oz.

  • http://www.whosyourvet.com Sandi

    Gordon, Are there any pet food manufacturers in your country? Where do all the pet parents get their food from?

  • Gordon

    I said I’d post some disappointing news re Artemis, hence below is what it’s about:-

    It’s also in relation to once again, that all important ‘customer service’. On 11-7-11 (Australian Date format – US format 7-11-11), I received a Newsletter Email for the first time from the On line Pet retailer in Sydney that I’ve occasionally purchased my Artemis bags from (Other times was directly from the importer in Melbourne), and it stated that they’ve recently introduced the Canidae ALS product line to their inventory etc. I still have the now already expired bag of 13.6kg Artemis Maximal (Expired July), of which I am mixing with EB, and so, I decided to respond to the Newsletter via reply email as follows:-

    “Hi Terri,

    I’ll soon get another bag of Artemis Maximal, of the 6.8kg bag. I know Canidae is popular and you should start making sales in it, but it aint better than Artemis and is too high in carbs for my dogs, or any dogs in my opinion. The Greyhound industry would beg to differ, but not according to Nature.

    When I do get another bag of Artemis Maximal, I ‘ll do so in person, but will give you notice. Also, my current bag expires this month and is still not finished, but I noticed has become a little stale. My dogs defecation has increased a little. I put this down to fats in the kibble have become too rancid. Just so you know, if I can’t get a much longer dated bag in the future from either you or Victoria, I won’t be buying it anymore. Diamond Pet plant in California, I’m sure give vitamin E preservatives 18 months from the date of manufacture before they’ve estimate its expiry. So this tells me that Australia, seem to get Artemis’s older bags imported.

    You may want to forward this feedback re Artemis’s short expiry dates by the time customers here get it, to Judith.

    My dogs defecation are an accurate measure of the rancidity factor I speak of.

    Please reply in ackowledged receipt of this reply, and whether you can provide an Artemis Maximal 6.8kg bag that is at the very least, 9 months in front of its expiry date?

    Kind regards,

    Gordon ….”

    Terri’s reply the following day to above as follows:-

    “Hi Gordon,

    I did raise the question of expiry date with Judith a few months back & she told me the food was only made with 12 months ahead & it took 6 weeks to reach Australia. She also pointed out that it is a Best Before date & the food usually lasts 6 months after that date. We don’t keep much stock here & order once or twice a week, & are turning over quite quickly.

    I can offer you a 20% discount off the last bag of Maximal that you purchased if you are unhappy with it. I will forward your email to Judith so she knows your concerns.

    Kind regards,

    Terri …. ”

    Is this true? The food usually lasts up to 6 months after the ‘Best Before Date’. Not according to my dog’s defecation amount. I then responded on the same day as follows:-

    “Hi Terri,

    Thanks for your acknowledgment, of my concerns. Personally, I’m not so sure about the case that the kibble is Ok for another 6 months after the expiry date or which ever term preferred to be used. I understand, you can only sell what Judith sends you, so it’s not your fault.

    The claim may be the case, but I’ll need to do a bit of further investigation on that and before I get back to you with another Artemis order, because of the fact that I could not isolate my dog’s extra defecation in the last couple of weeks to any other cause. For example, I feed them BARF every 2nd morning (I’d feed it everyday if I could afford it), and their stool are minimal and as perfect as can be. Not the recent case with Artemis Maximal in recent weeks. Otherwise, Artemis Maximal kibble, when fresher, is a top drawer kibble with displayed health results.

    So I’ve been able to negate the extra defection by mixing Artemis with Earthborn Holistic Primitive Natural kibble, that I recently bought, of which shows an expiry date of September 2012. More importantly, that’s backed up by the fact that mixing it with the latter, has decreased the defecation. That’s what’s legitimised my concerns.

    I also realise that when Judith receives the imports, that they’ll be shelved before they are sold, and if business on the Artemis stock slows, the ones who actually buy it, end up getting bags that may have sat in storage for months.

    That’s a shame, because despite its single meat protein source, it is one of the best kibbles so far that my dogs have experienced. So whilst as a customer, I have good feedback to disclose on it, its fats becoming rancid is a major concern for me.

    Kind regards,

    Gordon …..”

    Then Terri’s response the next day (Now 13-7-11):-

    “Hi Gordon,

    My dogs are on the Small Breed Adult & their stools are fine. I did have a friend try the Maximal & the Fresh Mix Adult on her Staffys & they were fine on the Fresh Mix but their motions were looser on the Maximal. I think the total grain free is a huge change to the normal dog foods we feed & it must react this way with some dogs stomachs adjusting to it. We have found personally that we are selling more of the Artemis not less. All the pet food that is imported into Australia comes in by boat & then is stored in warehouses, it is hard to get away from that scenario.

    Kind regards,

    Terri ……”

    Was she actually reading my concern? I never stated that my dog’s stool was looser. My dogs’ stools have passed that period of getting used to grain free a long time ago! Anyway, I then responded on the same day as follows:-

    “Hi Terri,

    That’s the other problem, that can prematurely shorten the shelf life of such kibble. That being the storage of, in warehouses where humidity is a problem.

    My dogs have gotten used to diets completely void of any grains. They have good stools from Artemis Maximal when it hasn’t gone stale, so like I said before, I’m still happy with the product, but just want longer dated expiry dates. I’m happy to accept a 20% discount on my next purchase and I am also happy to pay an extra $10.00 on the RRP if I can get longer dated ones?

    I’m glad that Artemis is a good seller for yous. I would hope it remains a strong seller as I’d like it to still be available in Australia for as long as possible and as long as Artemis in California, don’t decide to cut further costs compromising their already good formula, as many manufacturers have done.

    If you can get me a 6.8kg bag with in the next 3 weeks, that is longer than the usual expiry date that I’ve experienced so far with AM, I am happy to purchase same in person from you again?

    When I say, longer than usual, an example is – I bought a 13.6kg bag from you in February this year, which expires this month (July), so that was a 5 month window of 13.6kg volume. If you are able to at least, then get a 6.8kg volume bag with at least a 7 month window, with in the next 3 weeks, I’d be happy to make another Artemis purchase. Let me know, thanks?

    Cheers,

    Gordon …….”

    Then Terri’s response still on the same day:-

    “Hi Gordon,

    We have a bag of Maximal 6.8kg here now which is best before October 2011.

    The other dates that Melbourne has is:

    6.8kg October 11 and Feb 12

    13.6kg Feb 12

    Kind regards,”

    The on the next day (14-7-11) I responded as follows:-

    “Hi Terri,

    If you can get me the 6.8kg Feb 12 bag from Judith, that would suffice. The October one is too shorter a window, and since I have a bag of 6.36kg Earthborn, and my dogs are 2 x small breeds, the October one wouldn’t even finish by its expiry date.

    I will be able to drop in, in the next week and half or so, to buy it from you. I’ll give you notice before dropping in. (That also gives you plenty of time to get it from Judith, unless there’s a problem)

    Cheers,

    Gordon”

    Now I did state, “…unless there’s a problem)” with no response after this. So I assumed as a customer would, that Terri would have arranged to get me the 6.8kg bag from Melbourne that has the Feb ’12 Best Before Date.

    So when I was ready to give notice that I’ll be attending to their actual premises soon (as I’ve done before when making purchases instead of having it shipped, which was fine with them), I sent the following email on 2-8-11:-

    “Hi Terri,

    Have you got that Feb 12 Best Before Dated 6.8kg bag of Artemis Maximal? If so, I would like to pick it up from your place, on either Thursday or Friday this week.

    Regards,

    Gordon …..”

    Her response on the same day as follows:-

    “Hi Gordon,

    We received a delivery from Artemis yesterday. The Maximal 6.8kg is Oct/11 & the 13.6kg is Feb/2012.

    Kind regards,

    Terri ……”

    This is contrary to what she claimed on 14-7-11. I replied as follows:-

    “Hi Terri,

    That doesn’t really suit me. Maybe you just inadvertently miss-advised last email a few weeks back when you wrote Melbourne has the 6.8kg Feb 12 bag as well as 13.6kg and you had the 6.8kg Oct 11 one?

    So not to worry. I’ll give it a miss because my dogs won’t finish all the contents of a 13.6kg bag by Feb 12 as I alternate food with BARF and mix Artemis with Eartborn kibble for added variety, some different minerals and extra meat protein sources reasons. Whereas a 6.8kg bag works out to suffice just fine.

    Regards,

    Gordon ……”

    Her response was:-

    “Hi Gordon,

    We had sold all our 6.8kg Maximal & Judith probably has both dates, but has
    just sent the October ’11 to us to use it up. Sorry.

    Kind regards,

    Terri ….”

    So that’s that. So instead of stating something like, “we’ll try and get you a long dated one so bear with us blah blah blah….” her last word is “Sorry”. I mean, it’s not her fault if the importer refuse to send longer dated bags just because they want the shorter dated ones used up first. But I would have said it in a different way.

    Anyway, so I then forwarded those email correspondences to the importer, Judith, in Melbourne, and wrote as follows:-

    “Hi Judith,

    Is it possible that you can supply a long dated Artemis Maximal bag to at least FEB 12, of the 6.8kg bag?

    It just seems too complicated a request to try and get a long dated one through Terri. That may not be her fault at all, despite stating otherwise a couple of weeks ago. However, it appears it will be easier for me to deal with yous direct, as I’ve done before, seen as though yous are the Australian importers, from my understanding.

    If you’re unable to provide one that’s like at the least 7 months ahead, I’ll have to turn down any, due to my recent experience of my Jack Russell’s double stool amount, of my July 11 Best Before Dated One, that I got from Terri in February. That was a 13.6kg bag. So I really need a
    longer dated one and of size 6.8kg. In my strong personal belief and based on my amateur and now even stronger understanding of canine nutrition, the current bag’s kibbles’ fats have become rancid.

    Also Terri promised a 20% discount on my next purchase and it appears she’s unable to meet my above request and therefore what is the point for them in continuing to have my custom? And that is why I may as well deal through yous direct, so she doesn’t have to go back and forth and
    risk looking silly or information being lost in translation.

    Following this email, I will forward the email correspondence with her, of a couple of weeks ago.

    Regards,

    Gordon ……”

    That was emailed 3 days ago with no response. Way to go customer service. It appears because they can’t get me longer dated ones because we Aussie’s appear to be second rate customers, that the Australian Importer decided that silence is the best response.

    Buy buy Artemis now for good!

  • http://www.drianbillinghurst.com Gordon

    Oh cool. Yeah you can also use this method of disinfecting on kitchen surfaces, cutting boards, and general household surfaces, including even the bathroom. You can also spray both on an apple before washing off with water. I’m a huge apple fan and eater and used to wash my grocery apples under just plain tap water, but now spray them first with this method, then washing them under tap water.

    Whilst both vinegar and hydrogen peroxide are natural, the latter is toxic at 100% H2O2, and I’d imagine would kill any living thing if ingested in a matter of painful minutes. But 3% H2O2 formulation means the rest is 97% plain H2O and easily washes off especially when washing apples under tap water, in which you’re also adding more water and therefore further diluting the 3% H2O2 and even any remaining residue on the apple does no harm whatsoever.

    That’s why I also remember reading, I think from the same poster who I read the idea about vinegar and H2O2 in the first place, Mathew?, that his dentist recommended gargling 3% H2O2 after he had some dental surgery? Anyway, this is something Mike would know more about.

    Yeah, I keep my 3% H2O2 in a blue coloured sprayer (Couldn’t get anything darker at the time) and keep it stored in the dark when not in use. I use white vinegar and it’s stored in a transparent sprayer and you don’t have to worry about it being affected by light.

    Just so you know Meagan, for trivial info, vinegar that you use whether white or apple cider, in the above explained disinfecting method, that you buy from your local supermarket or grocery store, is actually at 5%, as the rest I think is also just water (H2O). Vinegar is derived from fermented spirits. So don’t be confused if some bottles of vinegar that you may buy in the future, state 100% vinegar, as that’s not actually the case, at least as far as I know, because all your regular white or apple cider vinegar is at 5%, and that’s exactly the vinegar Dr. Susan Sumner refers to. Brown vinegar or any other vinegars other than above mentioned, are not suitable for use as disinfectants.

  • Meagan

    That was supposed to be *before I left the store

  • Meagan

    Great Thank You! I was able to get this post be for I left the store, so I got it all correct. I even made sure to get the darkest squirt bottle they had, so as to keep the peroxide from turning into oxygen and water.

  • http://www.drianbillinghurst.com Gordon

    Meagan – If you do get the above, make sure you keep a spray bottle just to contain the white or apple cider vinegar, and the other spray bottle to contain the 3% H2O2. Never mix them in the same spray bottle even though this would be more convenient because according to Dr. Susan Sumner PhD, because the mixture becomes peracetic acid of which its characteristics change and then its effectiveness on pathogens is unknown and unlikely to be effective.

    But when you have them kept in separate spray bottles, then spray a mist of one of them, then the other right after (doesn’t matter which one is first sprayed), the potency to kill “Salmonella, Shigella, or E. coli bacteria on heavily contaminated food and surfaces” is 10 fold to that of only spraying one or the other on its own.

    One more important hint – Keep the bottle of 3% H2O2 which will be in its trade mark darkened brown coloured glass bottle, and the spray bottle that you’ll have poured some of that into, in a dark, cool, and dry place for storage, because light will affect the H2O2 if kept out in the open and turn into just oxygen and water (H20).

  • http://www.drianbillinghurst.com Gordon

    Sorry, just noticed your question Meagan. Get 2 separate universal spray bottles, a bottle of white vinegar or apple cider vinegar, and bottle of 3% Hydrogen Peroxide. The latter is usually only available at pharmacies (drug stores). Pharmacies usually only keep small bottles of 3% H2O2 (Hydrogen Peroxide), but some industrial type outfits will have bigger bottles. Hope this helps.

  • Meagan

    Gordon-I hope you can help me out real quick. I’m at the store now and I want to get squirt bottles and that cleaner that someone else had spoke of. Was it vinegar and peroxide? Thanks

  • http://www.drianbillinghurst.com Gordon

    Yep it’s possible and even likely that older bags of Artemis get imported down under. That also probably explains why Australian suppliers of Canidae still only supply the ALS and not the new Pure line.

  • http://www.drianbillinghurst.com Gordon

    Hi Shameless – I’ve had it since I purchased it in January. It was the first 13.6kg bag I bought as the prior purchases were for the 6.8kb bags. I started BARF inclusion in February and from that I guess the Artemis usage slowed down and considering a 13.6 kg bag contains a larger volume of kibble, in hindsight, I should have stuck to buying the 6.8kg bag.

    At any rate, as much as I try to obtain longest dated bags, my supplier says that they do their best in getting me their freshest supplies. I only have their word on that.